Soft-Skill Training for a High-Quality Feedback Culture

August 9, 2022
The RH way to HR

Formulating feedback in such a way that it is received correctly and thereby establishing a culture of appreciation is not easy. With soft-skill training for high-quality feedback, managers and employees learn to strike the right tone.

Feedback in the company is an important instrument for employee motivation. Thoughtful praise has a much better effect than those that are poorly formulated and given between doors. When considering what comprises a good feedback culture, the following aspects are at the forefront:

High quality feedback should…

- be as specific as possible

- be supported with evidence and examples of what the person did

When these criteria are met, the feedback leads to higher impact. This in turn motivates employees and strengthens their ability to identify with their employer. High-quality feedback therefore ultimately leads to employees perceiving their contribution as meaningful, working better, more productively and more efficiently. A soft-skill training for internal communication brings more clarity and overtime improves the overall feedback competency throughout the organization. 

That is precisely why Resourceful Humans has developed such feedback coaching in an innovative tool through which the overall feedback culture in organizations can be sustainably established and improved upon, while visualizing the relationships between peers: With staRHs, feedback is exchanged from peer to peer, regardless of hierarchy or rank. This way, not only managers but also colleagues can thank each other, praise performance or value ideas. But what makes staRHs truly unique is the AI component also known as AImee, who gives users continuous feedback coaching. As a result, companies benefit from progressive improvement on feedback skills of all members in the organization, which in turn becomes an important component of their culture. 

Another bonus: with each set of feedback, a base currency is also sent, which can be used as a meritocratic bonus system. This lets the value of peer to peer feedback define the periodic bonus for employees, and emphasizes the importance of such a connection between colleagues. In addition, all feedback that has been given via the tool can be visualized. This gives leaders deep insights into the state of collaboration and appreciation within the company over time.

For Resourceful Humans, one thing is certain; a corporate culture made up of an eye-level network takes precedence over top-down hierarchy, due to greater efficiency, more productivity, and increased overall success. staRHs, an effective means toward this networked end, takes feedback culture to a new level, with integrated coaching, the development of this valuable soft skill contributes to higher appreciation and motivation.

Hungry for more?

check out some other posts on this topic